REPORT THE ACCIDENT TO THE POLICE
WE WILL HANDLE YOUR CLAIM FROM THE BEGINNING TO THE END:
WE WILL HANDLE YOUR CLAIM FROM THE BEGINNING TO THE END:
QUESTION:
My insurance company said that I should use an approved repair facility or referral list, Do I need to use the insurance company repair facility?
ANSWER:
NO, As the owner of the vehicle, YOU have the right to choose the auto body repair shop of your preference. Insurance companies initiated approved vendors lists, direct repair facilities and referral lists in order to save the insurance company money on a claim. An insurance company will work with ANY auto body repair facility that you choose to repair your vehicle.
QUESTION:
My vehicle was declared a total loss following an accident. Is my company required to give me the replacement cost?
ANSWER:
When your vehicle is declared a total loss, your insurance company will only pay you the actual cash value of the vehicle as of the date of the loss, not the cost to replace the vehicle. Your vehicle's value is determined by the following factors:
QUESTION:
Is there any time limits put on the insurance companies to pay the claim?
ANSWER:
Unfortunately, there is no time limit for the settlements of the claim. Insurance companies are required by law to pay all claims in a prompt and reasonable amount of time. However, what constitutes as prompt and reasonable may vary from company to company and claim to claim.
QUESTION:
May I keep my vehicle if the insurance company declares it a total loss?
ANSWER:
The insurance company has the option to take title to your vehicle when it issues payment. The insurer is entitled to any salvage value you vehicle may have. Though you could always negotiate with your company to purchase the vehicle for the agreed upon salvaged value.
QUESTION:
Who is liable for the storage charges on my damaged vehicle hen there is a dispute as to the amount of the claim payment?
ANSWER:
The insurance company is responsible for paying storage charges until it makes a reasonable offer to settle the claim. However, if the consumer is in disputes over the amount that is offered and the company revises its offer, this does not mean that the original offer was unreasonable.
QUESTION:
If I own a vehicle with collision and comprehensive coverage, will my insurance apply to a rental or borrowed private passenger vehicle?
ANSWER:
Yes, your collision and comprehensive insurance coverage is transferable to a substitute rented or borrowed private passenger auto that is damaged while it is being operated by you or other members of your household with the consent of the owner. There is no coverage under you policy for family friends or significant others. You should be aware that your coverage is only available for rented or borrowed passage vehicles in the United States or Canada.
My insurance company said that I should use an approved repair facility or referral list, Do I need to use the insurance company repair facility?
ANSWER:
NO, As the owner of the vehicle, YOU have the right to choose the auto body repair shop of your preference. Insurance companies initiated approved vendors lists, direct repair facilities and referral lists in order to save the insurance company money on a claim. An insurance company will work with ANY auto body repair facility that you choose to repair your vehicle.
QUESTION:
My vehicle was declared a total loss following an accident. Is my company required to give me the replacement cost?
ANSWER:
When your vehicle is declared a total loss, your insurance company will only pay you the actual cash value of the vehicle as of the date of the loss, not the cost to replace the vehicle. Your vehicle's value is determined by the following factors:
- The retail value for a vehicle of like kind and quality prior to the accident
- Whether it is in poor condition or has high miles
- The decrease in value of the vehicle resulting from prior unrelated damage which is detected by the appraiser or for which a claim has been paid
QUESTION:
Is there any time limits put on the insurance companies to pay the claim?
ANSWER:
Unfortunately, there is no time limit for the settlements of the claim. Insurance companies are required by law to pay all claims in a prompt and reasonable amount of time. However, what constitutes as prompt and reasonable may vary from company to company and claim to claim.
QUESTION:
May I keep my vehicle if the insurance company declares it a total loss?
ANSWER:
The insurance company has the option to take title to your vehicle when it issues payment. The insurer is entitled to any salvage value you vehicle may have. Though you could always negotiate with your company to purchase the vehicle for the agreed upon salvaged value.
QUESTION:
Who is liable for the storage charges on my damaged vehicle hen there is a dispute as to the amount of the claim payment?
ANSWER:
The insurance company is responsible for paying storage charges until it makes a reasonable offer to settle the claim. However, if the consumer is in disputes over the amount that is offered and the company revises its offer, this does not mean that the original offer was unreasonable.
QUESTION:
If I own a vehicle with collision and comprehensive coverage, will my insurance apply to a rental or borrowed private passenger vehicle?
ANSWER:
Yes, your collision and comprehensive insurance coverage is transferable to a substitute rented or borrowed private passenger auto that is damaged while it is being operated by you or other members of your household with the consent of the owner. There is no coverage under you policy for family friends or significant others. You should be aware that your coverage is only available for rented or borrowed passage vehicles in the United States or Canada.